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Privacy Policy

Effective Date: October 1, 2012

Below are the respective privacy policies for the Crossover Symmetry website.

PRIVACY POLICY FOR THE STORE AREA

Crossover symmetry (“CS”) has created this privacy policy to inform you of the information gathering and dissemination practices for the store area of this website. CS wants to demonstrate our commitment to your privacy, by notifying you of:

  • What personally identifiable information of yours is collected through the Web Store;
  • The organization collecting the information;
  • How the information is used;
  • With whom the information may be shared;
  • What choices are available to you regarding collection, use and distribution of the information;
  • The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under CS’s control;

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at info@crossoversymmetry.com or by phone at (303)403-0126.

VISITING THE WEBSITE

Your IP address, browser and reference site domain name are logged every time you visit the website. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

USING COOKIES

“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. Cookies also allow us to hold selections in your shopping cart when you leave the web store without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

ORDERING FROM THE WEB STORE

When you order from our web store, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience.

USER INFORMATION

We require your name, billing address, shipping address, email address and telephone number to place an order. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

We may contact you about sales, special discount offers and new site features. If at any time you decide you do not want to receive email updates, you can unsubscribe from any promotional email we send you, send an email to contact@crossoversymmetry.com with “unsubscribe” in the subject line or call us at (303)403-0126 and inform us that you want to unsubscribe from our email list.

CUSTOMER SERVICE

In addition to being able to call our customer service department, you may also email us at info@crossoversymmetry.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

OUR THIRD PARTY RELATIONSHIPS

We have established several relationships with third parties vendors to best serve our customers.

  • Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to the Web Store from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers’ personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web store but is restricted to only use such information in connection with its administration of the affiliate programs.
  • Partners: On rare occasion we may contact you about sales or special discount offers on behalf of a partner company that we feel may interest you. If at any time you decide you do not want to receive email updates, you can unsubscribe from any promotional email we send you, send an email to contact@crossoversymmetry.com with “unsubscribe” in the subject line or call us at (303)403-0126 and inform us that you want to unsubscribe from our email list.
  • Order Fulfillment and Customer Service: Vendors of ours may provide customer order fulfillment and shipping services, as well as customer service, on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders which are processed through such vendors, and to provide customer service. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
  • Credit Card Processing: We use TransFirst to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
  • Marketing and Promotions: From time to time, we may engage certain other third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
  • Additional Third Party Relationships: From time to time, CS may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services, as well as customer service. In addition, CS may engage third parties to provide services such as fraud protection and credit risk reduction, product customization, data analysis and data cleansing. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. Also, you permit us to share your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law. And, we may transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

SECURITY

We use Secure Socket Layer (SSL) encryption technology to protect your personal information.

CHANGES TO PRIVACY POLICY

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the web store notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

QUESTIONS ABOUT OUR POLICIES

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at info@crossoversymmetry.com or by phone at (303) 403-0126.